• Frequently Asked Questions - FAQ

    General Questions

    • How do I customize my Rolex?

      At Chrono Watch, we offer an exclusive customization option that allows you to design your dream Rolex. Choose from a range of bezels, bracelets, and dials, and explore the available combinations within Rolex's most popular models. The process is easy and interactive, letting you see your customized watch come to life as you select different elements.

    • Are the watches new or pre-owned?

      All watches sold by Chrono Watch are unworn. While they are not brand-new from the factory, they have never been used and come with everything included, such as the original box, certificate, and warranty.

    • How do I know that the watches are authentic?

      We take authenticity very seriously. All watches sold by Chrono Watch come with an official invoice, a manufacturer-stamped warranty card, and the brand's worldwide guarantee. Additionally, each watch includes the original box, certificate, and any other documentation.

    • Can I return or exchange a watch?

      Returns are possible for stock items, but not for procured goods. Please refer to our terms and conditions for more details on our return policy. We encourage you to contact us before making a purchase if you have any questions.

    • Why do some models cost more than the official retail price?

      In short: because the market price is higher than retail-and that's what it costs to access the watch today.
      Many luxury brands limit production to maintain exclusivity. That makes certain models extremely hard to find through official retailers. When demand exceeds supply, prices rise on the open market.
      Some models are no longer produced, others are released in small quantities-and both factors increase rarity and value.
      We aim to keep our prices competitive, but availability comes at a cost. What we offer is direct access to highly sought-after watches that are often unavailable elsewhere or tied to long waiting lists.

    • What payment methods do you accept?

      We accept the major credit cards: Visa, MasterCard, and others. Currently, we do not accept PayPal or American Express.

    • Can I pay in installments?

      Currently, we do not offer installment plans directly through our website. However, you may want to check with your bank or credit card provider, as many offer financing options for luxury purchases.

    • Do I need to pay a deposit to purchase a watch?

      No, we do not require a deposit. The full payment is due at the time of purchase.

    • How can I track my order?

      Once your order is shipped, you will receive an email with tracking information. We exclusively ship via FedEx, ensuring your watch arrives safely, no matter where you are.

    • Do you ship internationally?

      Yes, we offer worldwide shipping. We handle all customs procedures and ensure your watch is delivered safely and securely to your location.

    • How long does delivery take?

      Delivery times vary depending on the individual watch. You will be informed within 24 hours, and typical delivery times range from 5 to 14 business days.

    • Will I be charged customs fees for international shipping?

      No additional fees or hidden charges. We cover all shipping and customs fees, so the price shown for the watch is the final price you will be charged.

    • Can I pick up my watch in person?

      Watches can only be picked up in person in Copenhagen, New York and Geneve. Please contact us directly if you would like to arrange an in-person pickup.

    • Do you offer customer support after purchasing?

      Absolutely! Our customer care team is available to assist you with any questions or concerns after your purchase. Whether you need assistance with maintaining your watch or would like help finding another rare piece, we are here to support you every step of the way.

    • How can I contact Chrono Watch?

      You can contact us in various ways. please find all our contact information here. We look forward to assisting you!

    • Is the customization option available for all Rolex models?

      Our customization options are available for a selection of Rolex's most popular models. While you can choose from a range of bezels, dials, and bracelets, the combinations are based on Rolex's existing models and craftsmanship, ensuring each combination stays true to the brand's legendary standards.

    • How does the customization process work?

      It's simple! Start by choosing a model from Rolex's most popular designs, then select the bezel, bracelet, and dial that suit your style. As you make your selections, you'll see your customized watch come to life in real-time, ensuring your dream timepiece is created just the way you imagine it.

    • Is my payment information secure?

      Yes, we take the security of your personal information very seriously. All transactions are encrypted using SSL technology, ensuring that your payment details are kept private and secure.

    • Do you accept gift cards or vouchers?

      Currently, we do not accept gift cards or vouchers as payment. We accept all major credit cards as methods of payment.

    • Do your watches come with a warranty?

      Yes, every watch purchased from Chrono Watch comes with a manufacturer's warranty, ensuring international coverage. The warranty card is included with your purchase, providing peace of mind for your investment.

    • How do I get my watch repaired?

      If your watch requires service or repairs, please contact our customer service team. We will guide you through the process and connect you with certified professionals for any maintenance needs.

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