Welcome to our illustrated help page

Welcome to our illustrated help page

At chrono-watch.com, we think that an online shopping must be a smooth and easy experience. In addition to our help link " How to shop " where you can find answers to your questions (FAQ), we offer you this illustrated step by step shopping process. Never hesitate to ask if you need more information, we are at your service.

customerservice@chrono-watch.com


 

Make your choice

Step 1: Shop by brands. Click on the brand to access the models.

Or

Step 2: Shop by sku, model number, keywords by using the search box.

You can even click on our Advanced Search tool.

 


Choose the category

Step 1: The brand's different lines or categories are listed under both genders. Click on the name of the category to view all the models available listed under this particular category.

Step 2: You can do the same via the pictures representing the category, it gives you an idea of the design you will discover.


Select your watch

Step 1: To go on the watch's page, simply click on the picture of the watch you selected.

Step 2: You can also access the description's page by clicking on the title.

 


My watch

Step 1: Your price.

Step 2: Verify the quantity you want is showing.

Step 3: Start placing your order by clicking on the "Buy Now" button.

or

Step 4: Add it to your wish list for later.


My cart

Step 1: Your quantity.

Step 2: Check this box if you want to remove the watch from your cart.

Step 3: Click here if you want to keep shopping and add other items before you checkout.

Step 4: Go to the checkout


Create your account

Step 1: New customers must create an account. You will access your account with the password you create.

Step 2: You are a faithful customer and already have an account.  Just enter your e-mail address and your password to access it.

 

 


Your information

Step 1: Fill out this form with your valid information. Very important!!!

Step 2: Check "yes" if your shipping address is the same as your billing address. If not, you will have to complete another form. A different address may delay your shipment due to additional security checks. 

 


Shipping method

Step 1: Free shipping is automatically selected when the order is $150 or above.  You can upgrade  the shipping method if needed.

Step 2: If you require specific handling instruction, let us know here.         

Step 3: By checking this box, you will be allowed to write a message that will be printed on a little gift card.


Gift note & gift wrap

Step 1: Even if it shows that gift wrapping is not available for this item, your box will be gift wrapped if you leave a gift note.

Step 2: Enter your gift note here, we will copy your personalized message on a nice gift card.

Step 3: Click on "Continue" to  check out.      


Payment methods

Step 1: You have different payment options here:

Credit card: you card will be processed only when your order is treated

"Call me" is when you want to pay by phone or to confirm you will send a check or a money order.

PayPal is accepted, click here if you have a PayPal account.


Payment methods

On the same page

Step 1: Shows your selection of the shipping method.

Step 2: You may review your entire order.

Step 3: Click to confirm and complete your order.  You will receive an email confirming your order immediately once step 3 is completed.    


Your invoice

Step 1: Thank you for doing business with us. This is your invoice, you may print it.

 

Your account

Step 1: Access your account anytime, click on the "My account" button and enter your account with your ID and password.

Step 2: Check the status of your order by clicking on your order number. All the information related to your order (such as shipping date, tracking number, etc...) are stored in your account.

THANK YOU

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